Grievance Mechanism
The purpose of the Grievance Mechanism procedure is to provide a channel for receiving and addressing complaints and appeals from stakeholders, including local communities affected by the Project, in a timely and satisfactory manner. The Company will handle and manage these grievances by receiving, registering, communicating with relevant departments, and monitoring responses to complaints and feedback from interested parties.
Project Blue has established this mechanism to ensure that stakeholders’ concerns are heard and addressed, and to facilitate the resolution of their grievances.
The grievance mechanism aims to address concerns promptly and effectively, using a transparent and culturally appropriate process that is accessible to all segments of affected parties without any cost or fear of retaliation. It also includes an impartial appeal mechanism that does not restrict access to legal or administrative remedies.
The process has the following steps
1
Identification
2
Registration and categorisation
3
Acceptance
4
Investigation/Response
5
Response Notice
6
Closing
In order to make the grievance mechanism inclusive and culturally appropriate, the interested parties have a few contact options in their disposal to report their grievances.
Verbally
Verbal grievances are directed to an expert and/or a company representative who will then fill a grievance form with all the requested details and pass it on to the Grievance Manager.
In writing
Interested parties can submit their grievances by filling a grievance form, available below, and sending it to Project Blue via email.
